Problem Solving in a Workplace

Elearning - Online Course

Train Your Team Anytime, Anywhere

£34.99

This course covers a range of problems that occur in the workplace – and how they can be recognised, controlled and solved.

Who is the Problem Solving in a Workplace Training Course For?

This course is aimed at supervisors and managers that want to develop problem solving skills in the workplace. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject.

Duration

30 minutes (Note: This is based on the amount of video content shown and is rounded off.  It does not account in any way for loading time or thinking time on the questions)

Approvals

CPD approved*

* Our IIRSM & CPD approved courses are owned by VideoTile Learning Ltd and distributed under licence.

SKU: VT149 Categories: , , Tag:

This course covers a range of problems that occur in the workplace - and how they can be recognised, controlled and solved.

You'll learn about the three main areas in which problems can occur - people tasks and resources.

Problems with people can include personality clashes, dangerous, offensive or illegal behaviour, poor communication and differences of opinion.

You'll learn about the Equality Act 2010 and how it applies to discrimination.

There'll be coverage of time-wasting - due to individual actions and poorly organised work systems - and how to ensure time at work is spent productively.

It'll also cover problems with resources, such as a lack of raw materials or equipment.

You'll discover the ways problems can be solved by the actions of managers, employees and outside organisations.

Finally, we'll investigate the use of arbitration, negotiation, compromise, conciliation and mediation to resolve conflicts - and the many benefits these resolutions can bring to the workplace.

Learning Objectives

By the end of this course, you will be able to:

  • Identify the main areas that can cause problems within the work environment.
  • Define discrimination and its relationship to the Equality Act 2010.
  • Recognise and understand the implications of time wasting in the workplace and how it occurs.
  • Identify the best ways to resolve situations and understand the benefits of conflict resolution.

Problem Solving in a Workplace Training Course Modules 

Course Module Module Name Pass % Required
Problem Solving in a Workplace 1 Introduction and People Problems 70%
" 2 Problems With Tasks 70%
" 3 Successful Resolutions 70%