Click above to learn more about our introductory video on the Customer Service online training course.
Customer Service
Elearning - Online Course
Train Your Team Anytime, Anywhere
£34.99
This course will introduce you to customer service. Attendees will learn what customer service actually is, how to understand customer needs and how to make customers feel great. Plus there are modules on communications skills and non-verbal communication such as understanding body language.
Who is the Customer Service Training Course For ?
This course is aimed at all employees who need to understand and deliver great customer service.
Duration
75 minutes. (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).
Approvals
CPD approved*
* Our IIRSM & CPD approved courses are owned by VideoTile Learning Ltd and distributed under licence.
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Introduction to Customer Service Training Course Modules
| Course | Module | Module Name | Pass % Required |
| Customer Service | 1 | About the Course | 70% |
| " | 2 | What is Customer Service | 70% |
| " | 3 | The Goals of Great Customer Service | 70% |
| " | 4 | Discovering and Understanding Customer Needs |
70% |
| " | 5 | Delivering Maximum Levels of Customer Service |
70% |
| " | 6 | Making Customers Feel Great From the Start | 70% |
| " | 7 | Communication Skills | 70% |
| " | 8 | Discovering and Understanding Customer Needs |
70% |
| " | 9 | Dealing with Customer Complaints | 70% |
